Have Questions?

How long will it take to get my Kustom Item?

We know how exciting it is to order a Kustom gift, and acknowledge you are anxiously awaiting its arrival!  Items listed as “in stock” and “ready for Kustomization” will ship out within five (5) business days of your order.  Depending on your location, it may take up to a week more for your item to arrive to you Per your selected shipping option.  Items that are “Kustom Made” will take ten business days on average.  Large quantities, team orders, and Kustom art orders will have a ship date on your written estimate.

Can I get my item faster?

Some items MAY be able to be expedited for a small charge.  If you are in a rush, please reach out to us via email and we will see what we can do for you!

I ordered a Kustom item, but change my mind, can I return it?

Unfortunately, no.  All items are made to order and cannot be returned once shipped.  Please check spelling and size selection carefully prior to the finalization of your order.

I ordered a Kustom item, and is it defective, what should I do?

Variations In size, color, font and material are considered characteristics of a handmade item, NOT a defect.  We do our best to make sure every item that goes out the door has been quality inspected prior to being packaged.  However, if your item has an issue with craftsmanship, please contact us immediately so we may make it right!

How do I care for my item?

Please visit our

WASHING INTRUCTIONS page for care instructions on most of our items.  If you item requires special care, an additional care card should be included in your package.

My item description says there might be substitutions.  Will I get less than what I paid for?

Absolutely NOT!   We are still finding some  of our favorite items hard to come by.  If this happens with your order on an item that we do not produce completely in house (premade shirt blanks, cups, hats, etc.) we will select an item that is comparable, or often "better" than the price point of the current item.  Many of our items descriptions have been updated to say Unisex, Ladies, Youth, or Junior fit, in place of a specific shirt style, to allow us to fill orders efficiently with the items that are available as orders are placed.  If we have any question that a substitution is materially different, we will reach out directly for approval before making any changes.  Items that list a specific Brand or Style number, like team warm up jackets or brand name sweatshirts,  WILL NOT be substituted without consent; however will be subject to possible back order.

Do you do fundraisers?

Absolutely! We're thrilled to support your fundraising efforts for your cause. Our rates for fundraising vary based on the types of items you're interested in selling, the projected quantity you anticipate selling, and whether you prefer to order as a group or have your own dedicated store on our website.

For more detailed information and to discuss your specific fundraising needs, please don't hesitate to reach out to us. We're here to provide all the assistance you need to make your fundraiser a resounding success!

Why are the prices in my team store different than another team's store for a similar item?

Determining the price for each item involves considering various factors, such as the requested turnaround time, the anticipated number of sales, the agreed-upon percentage of profit, and the chosen delivery options. Due to these variables, no two items will have identical pricing.

Rest assured, we strive to offer you the most competitive pricing based on your specific requirements and preferences. Our goal is to provide you with the best possible pricing considering all relevant factors. If you have any questions or need further clarification, please feel free to reach out to us. We're here to help you navigate through the pricing process and ensure you get the best value for your needs.

Why is shipping cost so high?

 Our shipping charges are calculated based on the weight of the package and the distance it needs to travel, as determined by USPS and UPS rates. We are committed to transparency and fairness, which is why we do not add any handling or packaging charges unless specifically noted.

Our aim is to provide you with the most accurate shipping costs possible, reflecting exactly what it will cost us to ship your items.