Your Kustom Kreations
How do I care for my Kustom Item?
All items will come with a business card that has generic washing instructions on the back. Many of our embellishments are applied with heat activated adhesive, so low temp washing and drying is recommended. Clothing items should be turned inside out to prevent rubbing on sides of washing machines and on other pieces in the wash tub. Some non clothing items may be surface washable only.
How long will it take to get my Kustom Item?
We know how exciting it is to order a Kustom item, and acknowledge you are anxiously awaiting its arrival! Items listed as "in stock" and "ready for Kustomization" will ship out within five (5) business days of your order. Depending on your location, it may take up to four (4) more days for the item to arrive to you. Items that are "Kustom Made" will take two weeks, on average. Large quantities, team orders, and kustom art orders will have a ship date on your written estimate.
I ordered a Kustom Item, but changed my mind, can I return it?
Unfortunately, no. All items are made to order and cannot be returned once shipped. Please check spelling and size selection prior to the finalization of your order.
I ordered a Kustom Item and it is defective, what should I do?
Variations in size, color, font and material are considered characteristics of a handmade item, and NOT a defect. We do our best to make sure every item that goes out the door has been inspected prior to being packaged. However, if your item has a issue with craftsmanship, please contact us immediately so we may make it right!